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Pamela Govender

Profile summary

Career highlights

Key skills

Professional experience

Shapes administrative strategy for the CEO Office, steering the daily operations of the department and managing staff performance. Coordinates cross-departmental communication and executive workflows to ensure alignment with organizational priorities.

• •Provide high-level administrative support to the CEO Office, leading the day-to-day operations of the administrative department and overseeing staff performance.
• •Lead recruitment, onboarding, professional development, and performance evaluation processes; implement corrective measures to ensure optimal team productivity.
• •Strategically upskill and develop administrative teams, fostering a culture of continuous learning and operational excellence.
• •Drive the development, evaluation, and enhancement of administrative systems, policies, and procedures to optimize organizational efficiency.
• •Ensure seamless office operations, including procurement and maintenance of supplies and equipment, aligned with business needs.
• •Partner with the finance and leadership teams to establish and manage department budgets, control expenditures, and oversee payroll and financial processing.
• •Lead the planning and execution of key office initiatives, including high-level meetings, conferences, interviews, and organizational training programs.
• •Oversee the management of critical information systems, ensuring the secure and efficient storage, retrieval, and use of organizational data.
• •Direct and manage special projects, ensuring alignment with company goals and tracking progress to ensure timely and successful outcomes.
• •Invest in continuous professional development to stay current with industry trends and expand skill sets for team and personal growth.
• •Draft and manage confidential correspondence and reports, ensuring accuracy and discretion in handling sensitive information.
• •Ensure the preparation and quality control of executive-level reports and materials, maintaining compliance with organizational standards.
• •Oversee the CEO’s calendar, strategically coordinating high-priority meetings and engagements to maximize executive time management.
• •Handle complex communications, filtering calls, and addressing sensitive issues with diplomacy and sound judgment.
• •Act as a key liaison between the CEO and senior leadership, ensuring efficient cross-departmental communication and issue resolution.
• •Provide strategic recommendations by referring matters to appropriate teams and ensuring timely follow-up on action items.
• •Conduct high-level research and gather data from multiple sources to support CEO decision-making and the development of executive reports.
• •Represent the CEO on executive task forces and cross-functional initiatives, driving organizational priorities forward.

Influenced investment strategy by providing research and analytical support to the Head of Investor Relations. Managed external stakeholder communications and internal administrative operations to facilitate decision-making processes across venture capital and private equity portfolios.

• •Multi-faceted senior-level support role involving both research, statistical analysis, and administrative tasks within venture capital and private equity.
• •Assist the Head of Investor Relations with comprehensive research projects focused on venture capital and private equity markets.
• •Collate, update, and maintain a comprehensive database of key facts and industry metrics related to private equity and venture capital.
• •Conduct detailed research on venture capital investments, particularly in technology and innovation sectors across the US, Australia, and India.
• •Support the development of investment theses and asset allocation strategies; source, evaluate, and manage a portfolio comprising five fund investments and 51 direct investments in seed and early-stage growth companies.
• •Oversee quarterly data collection and benchmarking to provide updates on investment activity and performance metrics.
• •Collaborate with key stakeholders across the private equity and venture capital ecosystem to ensure alignment on strategic goals.
• •Manage external relationships with analysts, investors, financial media, and other market participants to ensure effective communication and market engagement.
• •Maintain ongoing communication with venture capital CEOs and founders to monitor and stay informed on business performance and strategic direction.
• •Provide high-level administrative support, including managing complex international travel logistics and itineraries for executives.
• •Coordinate and organize Advisory Board meetings, ensuring efficient communication and preparation.
• •Draft briefing notes, reports, and summaries to support strategic decision-making and investor relations efforts.

Steered regional operational strategy and administrative governance across multiple franchise locations. Managed end-to-end business support functions, including human resources, financial oversight, and compliance, while providing executive-level coordination for the Regional General Manager.

• •Responsible to oversee, support and manage all Operational and Business issues within the Regions
• •Human resources: support, ranging from recruitment to liaison with Payroll
• •Managing the Recruitment process from screening, interviewing and onboarding for all new appointments
• •Tracking of all Regional Sales targets against actuals, daily, monthly, quarterly & yearly
• •Prepare invoices, reports, memos, letters, financial statements and other confidential documents, using MS word, spreadsheets, databases, and or presentation software
• •Set-up and oversee administrative policies and procedures for all Franchises under the Discovery umbrella ensuring all staff adhere to.
• •Supervise and train other admin staff operating practices and procedures in order to determine whether improvements can be made in such areas such as workflow, reporting procedures or expenditures within the business stream
• •Manage and recruit drivers, office cleaners etc.
• •Interpret and distribute administrative and operating policies and procedures to all Employees
• •Manage all purchases for regional and satellite offices
• •Prepare monthly/year Inventory register for all branches
• •Regional coordinating of Training & Development workshops for Financial Advisors & Administrative staff
• •Training & Development of all new Admin staff e.g., marketing techniques, soft skills, systems etc.
• •Risk management and compliance
• •Establishing and maintaining a sound working relationship with the Compliance Officers and other business partners relating to fraudulent business, client complaints etc.
• •Ensuring that there is no compromising of risks and controls e.g. FICA, FAIS is adhered to.
• •Handling of all escalated client queries/complaints and commission discrepancies
• •Managing the efficiency of the regional administration, ensuring SLA turnaround times
• •Monitoring and managing personnel administration within HR Policies
• •Cost Management
• •Preparing and managing the Franchise budgets (Profit & Loss), ensuring all operating costs and expenditure are all operating costs and expenditure are accounted for
• •Managing and monitoring regional budgets
• •People Management
• •Instilling and ensuring that all staff adhere to the Discovery’s Core Values.
• •Manage admin and support staff to ensure smooth operational systems in place. To ensure service delivery and quality standards are maintained at all time. Tracking and managing performance
• •Constant updates and Communication with staff – up to date information and developments within the industry
• •Go to person for all escalated queries relating to the Business Unit
• •Facilitate Psychometric testing for all new recruits. Manage the process
• •Site visits to ensure venues are appropriate for Executive Events and launches
• •Performed Secretarial Functions
• •Provided senior level secretarial, clerical and administrative support to the Regional General Manager
• •Maintained general filing system for all staff and correspondence from all Business streams
• •Assisted in planning and preparation of meetings, conferences and conference calls
• •Co-ordinated Sales meeting with all stake holders
• •Prepared responses to correspondence on Executive level containing routine inquiries on behalf of RGM
• •Read and analyse all incoming memos, submissions and reports in order to determine their significance and distribution
• •Open, sort and distribute incoming correspondence including faxes and emails
• •File and retrieve corporate documents, records and reports
• •Prepare powerpoint presentations for conferences, Sales meeting, training workshops etc.
• •Prepare daily, weekly, monthly tracking reports of all Franchises for RGM
• •Manage office supplies, creating inventory lists, maintaining records, managing telephone records of staff, basic bookkeeping functions
• •Preparing Agenda for Management meetings etc.
• •Diary management for RGM
• •Travel arrangements for RGM and Executives
• •Compile and distribute minutes of meeting for Executives meetings
• •Conduct research, compiling of data and prepare documents for consideration and presentation by Executives and RGM
• •Meet with individuals or stakeholders, special interest groups on behalf of RGM & Executives
• •Manage and Maintain RGM schedules

Architected operational frameworks for 3 satellite franchises, reporting directly to executive leadership. Defined administrative strategy and steered cross-functional teams to ensure alignment with corporate standards and financial objectives.

• •PA to Business Executive and Office Management duties
• •Overseeing and managed all operations of 3 satellite franchises
• •Support and manage Agents.
• •Dealing with payroll and Commission queries
• •Monthly and weekly Production reporting
• •Training and development of new staff (Marketing/Admin)
• •Manage admin and general office staff i.e., office cleaners, drivers
• •Diary Management
• •Managing general office issues (Operations and Maintenance)
• •Control and monitor expenses and budgets
• •Claims processing/petty cash, reimbursements
• •Involved in Office Setups
• •Managed all areas of the Business
• •Preparing motivational Sales Presentations
• •Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• •Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• •Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• •Designed and implements office policies by establishing standards and procedures; measuring results against Company standards; making necessary adjustments.
• •Completed operational requirements by scheduling and assigning employees; following up on work results.
• •Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• •Maintained office staff by recruiting, selecting, orienting, and training employees.
• •Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• •Maintained professional and technical knowledge by attending educational workshops & launches; reviewing professional publications; establishing personal networks;
• •Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• •Contributed to team effort by accomplishing related results as needed.

Directed administrative operations and sales support functions for the regional division, reporting to the Area Sales Manager. Managed frontline personnel and office staff while overseeing the integration of sales tracking systems and staff development programs to align with retail banking models.

• •A diversified multi-faceted Administration role
• •Support to Area Sales Manager to maximize sales and service productivity.
• •Support and manage Agents in understanding Retail Banking sales model and the focus of marketing / sales strategies.
• •Assist Line Manager in implementing and monitoring integrity of sales and lead tracking systems and customer engagement templates
• •Undertake sales staff coaching activities in support of developmental needs identified by Line Manager.
• •Managing of frontline staff and general office assistants.
• •BDS SACS Administrator (issuing, revoking of passwords and creating users)
• •Undertake activities to ensure marketing staff are focused on identifying sales opportunities.
• •Assist Line Manager in achieving customer service goals by monitoring the effectiveness of after-sales fulfilment activities.
• •Systems Training (BDS, ENACT, BMS/MIS, COGNOS, Spotlight) and development of new staff (Marketing/Admin and Agents)
• •Training marketing staff on telephone techniques.
• •Events & Training co-ordination
• •Diary Management
• •Managing Office staff & maintenance issues
• •Assisting in Recruitment and Interviews (HR Functions)
• •Attending to client complaints & escalations
• •Events co-ordination for the Area
• •Screening of candidates, engage in interviews, involved in selection phase

Directed front-office operations and administrative workflows for the SBFC division. Managed high-profile visitor protocols and internal communication channels while overseeing office supply procurement and expense tracking to ensure adherence to corporate security and budgetary policies.

• •Serve visitors by greeting, welcoming, directing and announcing them appropriately
• •Answer, screen and forward any incoming phone calls while providing basic information when needed
• •Dealing with high profile visitors ie: Government dignitaries, etc
• •Maintain security by following procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• •Update appointment calendars and schedule meetings/appointments
• •Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• •Monitor stock and order office supplies
• •Ensure proper mail distribution
• •Prepare and monitor office budget
• •Keep updated records of office expenses and costs
• •Ensure company’s policies and security requirements are met
• •Troubleshoot emergencies
• •Ensure timely and accurate customer service
• •Handle complaints and specific customers’ requests

Directed financial operations and inventory oversight across retail functions. Managed credit risk assessment, debt recovery processes, and warehouse logistics to ensure consistent stock availability and accurate financial reporting.

• •Worked as a cashier for one year and thereafter moved onto credit controller. Duties included:
• •Checking customer’s credit ratings with banks
• •Setting up the terms and conditions of a loan
• •Timely and effective collection of all debts and customer’s payments
• •Negotiating re-payment plans with customers
• •Maintaining contact with clients to ensure invoices are clear for payment
• •Resolving queries both internally and externally around outstanding invoices
• •Posting and allocating daily receipts to accounting systems
• •Providing accounts information to internal departments
• •Manage debt recovery on late or missed payments
• •Issue garnishing orders
• •Moved on to stock controller, duties included:
• •Maintain accurate record of inventory and stock management systems according to set standards
• •Ensure regulation of in-stock level complies with inventory parameters
• •Oversee the standard of merchandising to ensure appropriate presentation of stock to customers
• •Collaborate with warehouse personnel to ensure manufactured products are of consistent quality
• •Supervise the maintenance of a warehouse/storeroom and ensure proper arrangement of stock
• •Carry out stock management operations in line with set product/retail policies and procedures
• •Oversee the placing of orders and ensure requested goods are delivered on time
• •Establish and maintain good working relationships with suppliers to enable easier procurement of products
• •Manage all warehouse staff including driver’s schedules etc

Coordinates administrative operations for the CEO Office, managing a team of 2 staff members. Directs internal recruitment, performance evaluation, and professional development cycles while overseeing departmental budgets and financial processing.

• •Provide high-level administrative support to the CEO Office, leading the day-to-day operations of the administrative department and overseeing staff performance.
• •Lead recruitment, onboarding, professional development, and performance evaluation processes; implement corrective measures to ensure optimal team productivity.
• •Strategically upskill and develop administrative teams, fostering a culture of continuous learning and operational excellence.
• •Drive the development, evaluation, and enhancement of administrative systems, policies, and procedures to optimize organizational efficiency. Resûme of Pamela Govender | 863 Al Hamra Village, Al Hamra, Ras Al Khaimah, UAE Page 2 maintenance of supplies and equipment, aligned with business needs.
• •Partner with the finance and leadership teams to establish and manage department budgets, control expenditures, and oversee payroll and financial processing.
• •Lead the planning and execution of key office initiatives, including high-level meetings, conferences, interviews, and organizational training programs.
• •Oversee the management of critical information systems, ensuring the secure and efficient storage, retrieval, and use of organizational data.
• •Direct and manage special projects, ensuring alignment with company goals and tracking progress to ensure timely and successful outcomes.
• •Invest in continuous professional development to stay current with industry trends and expand skill sets for team and personal growth.
• •Draft and manage confidential correspondence and reports, ensuring accuracy and discretion in handling sensitive information.
• •Ensure the preparation and quality control of executive-level reports and materials, maintaining compliance with organizational standards.
• •Oversee the CEO’s calendar, strategically coordinating high- priority meetings and engagements to maximize executive time management.
• •Handle complex communications, filtering calls, and addressing sensitive issues with diplomacy and sound judgment.
• •Act as a key liaison between the CEO and senior leadership, ensuring efficient cross-departmental communication and issue resolution.
• •Provide strategic recommendations by referring matters to appropriate teams and ensuring timely follow-up on action items.
• •Conduct high-level research and gather data from multiple sources to support CEO decision-making and the development of executive reports.
• •Represent the CEO on executive task forces and cross-functional initiatives, driving organizational priorities forward. Al Hamra Group – Ras Al Khaimah, UAE

Directed administrative operations and research functions for executive leadership, steering investor relations and portfolio management activities. Managed complex international logistics and stakeholder communications across Australia and India to ensure alignment with strategic investment objectives.

• •Multi-faceted senior-level support role involving both research, statistical analysis, and administrative tasks within venture capital and private equity.
• •Assist the Head of Investor Relations with comprehensive research projects focused on venture capital and private equity markets.
• •Collate, update, and maintain a comprehensive database of key facts and industry metrics related to private equity and venture capital.
• •Conduct detailed research on venture capital investments, particularly in technology and innovation sectors across the US,
• •Support the development of investment theses and asset allocation strategies; source, evaluate, and manage a portfolio comprising five fund investments and 51 direct investments in seed and early-stage growth companies.
• •Oversee quarterly data collection and benchmarking to provide updates on investment activity and performance metrics.
• •Collaborate with key stakeholders across the private equity and venture capital ecosystem to ensure alignment on strategic goals.
• •Manage external relationships with analysts, investors, financial media, and other market participants to ensure effective communication and market engagement.
• •Maintain ongoing communication with venture capital CEOs and founders to monitor and stay informed on business performance Resûme of Pamela Govender | 863 Al Hamra Village, Al Hamra, Ras Al Khaimah, UAE Page 3 and strategic direction.
• •Provide high-level administrative support, including managing complex international travel logistics and itineraries for executives.
• •Coordinate and organize Advisory Board meetings, ensuring efficient communication and preparation.
• •Draft briefing notes, reports, and summaries to support strategic decision-making and investor relations efforts. Discovery Financial Consultants - Durban, SA

Directed regional administrative operations and support functions, reporting to the Regional General Manager. Managed cross-functional teams across multiple franchises, overseeing personnel administration, budget execution, and compliance with internal and industry-specific regulatory standards.

• •Human resources: support, ranging from recruitment to liaison with Payroll
• •Managing the Recruitment process from screening, interviewing and onboarding for all new appointments
• •Tracking of all Regional Sales targets against actuals, daily, monthly, quarterly & yearly
• •Prepare invoices, reports, memos, letters, financial statements and other confidential documents, using MS word, spreadsheets, databases, and or presentation software
• •Set-up and oversee administrative policies and procedures for all Franchises under the Discovery umbrella ensuring all staff adhere to.
• •Supervise and train other admin staff operating practices and procedures in order to determine whether improvements can be made in such areas such as workflow, reporting procedures or expenditures within the business stream
• •Manage and recruit drivers, office cleaners etc.
• •Interpret and distribute administrative and operating policies and procedures to all Employees
• •Manage all purchases for regional and satellite offices
• •Prepare monthly/year Inventory register for all branches
• •Regional coordinating of Training & Development workshops for Financial Advisors & Administrative staff
• •Training & Development of all new Admin staff e.g., marketing techniques, soft skills, systems etc.
• •Risk management and compliance
• •Establishing and maintaining a sound working relationship with the Compliance Officers and other business partners relating to fraudulent business, client complaints etc.
• •Ensuring that there is no compromising of risks and controls e.g. FICA, FAIS is adhered to.
• •Handling of all escalated client queries/complaints and commission discrepancies
• •Managing the efficiency of the regional administration, ensuring SLA turnaround times
• •Monitoring and managing personnel administration within HR Policies
• •Cost Management
• •Preparing and managing the Franchise budgets (Profit & Loss), ensuring all operating costs and expenditure are accounted for
• •Managing and monitoring regional budgets
• •People Management
• •Instilling and ensuring that all staff adhere to the Discovery’s Core Values.
• •Manage admin and support staff to ensure smooth operational systems in place. To ensure service delivery and quality standards are maintained at all time. Tracking and managing performance
• •Constant updates and Communication with staff – up to date information and developments within the industry
• •Go to person for all escalated queries relating to the Business Unit Resûme of Pamela Govender | 863 Al Hamra Village, Al Hamra, Ras Al Khaimah, UAE Page 4
• •Facilitate Psychometric testing for all new recruits. Manage the process
• •Site visits to ensure venues are appropriate for Executive Events and launches
• •Performed Secretarial Functions
• •Provided senior level secretarial, clerical and administrative support to the Regional General Manager
• •Maintained general filing system for all staff and correspondence from all Business streams
• •Assisted in planning and preparation of meetings, conferences and conference calls
• •Co-ordinated Sales meeting with all stake holders
• •Prepared responses to correspondence on Executive level containing routine inquiries on behalf of RGM
• •Read and analyse all incoming memos, submissions and reports in order to determine their significance and distribution
• •Open, sort and distribute incoming correspondence including faxes and emails
• •File and retrieve corporate documents, records and reports
• •Prepare powerpoint presentations for conferences, Sales meeting, training workshops etc.
• •Prepare daily, weekly, monthly tracking reports of all Franchises for RGM
• •Manage office supplies, creating inventory lists, maintaining records, managing telephone records of staff, basic bookkeeping functions
• •Preparing Agenda for Management meetings etc.
• •Diary management for RGM
• •Travel arrangements for RGM and Executives
• •Compile and distribute minutes of meeting for Executives meetings
• •Conduct research, compiling of data and prepare documents for consideration and presentation by Executives and RGM
• •Meet with individuals or stakeholders, special interest groups on behalf of RGM & Executives
• •Manage and Maintain RGM schedules Skills Include:
• •Advanced knowledge of MS Office - highly proficient computer skills
• •Training and developing of staff & great stress managements skills
• •Strong organisations skills with excellent time management
• •Strong administrative and problem-solving skills
• •Strong Leadership and decision-making skills
• •Assertiveness – with effective verbal, listening and writing skills
• •Strong people skills (good at relationship building), enjoys teambuilding
• •Able to communicate at all levels with Strong business acumen
• •Able to negotiate within Business streams – internal and external Reasons for leaving: Relocated to Dubai (resigned effective 31 August 2015) Discovery Financial Consultants - Durban, SA

Directed operations across 3 satellite franchises, reporting to the Business Executive. Managed end-to-end office administration, staff development, and financial oversight to ensure alignment with corporate standards.

• •PA to Business Executive and Office Management duties
• •Overseeing and managed all operations of 3 satellite franchises
• •Support and manage Agents.
• •Dealing with payroll and Commission queries
• •Monthly and weekly Production reporting
• •Training and development of new staff (Marketing/Admin)
• •Manage admin and general office staff i.e., office cleaners, drivers
• •Diary Management
• •Managing general office issues (Operations and Maintenance)
• •Control and monitor expenses and budgets
• •Claims processing/petty cash, reimbursements
• •Involved in Office Setups
• •Managed all areas of the Business Resûme of Pamela Govender | 863 Al Hamra Village, Al Hamra, Ras Al Khaimah, UAE Page 5
• •Preparing motivational Sales Presentations
• •Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• •Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• •Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• •Designed and implements office policies by establishing standards and procedures; measuring results against Company standards; making necessary adjustments.
• •Completed operational requirements by scheduling and assigning employees; following up on work results.
• •Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• •Maintained office staff by recruiting, selecting, orienting, and training employees.
• •Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• •Maintained professional and technical knowledge by attending educational workshops & launches; reviewing professional publications; establishing personal networks;
• •Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• •Contributed to team effort by accomplishing related results as needed. Standard Bank of South Africa – SBFC Division (Financial Services) -

Directed administrative operations and sales support functions for the regional division, reporting to the Area Sales Manager. Managed frontline personnel and office maintenance while coordinating training programs and recruitment processes to ensure alignment with retail banking sales models.

• •A diversified multi-faceted Administration role
• •Support to Area Sales Manager to maximize sales and service productivity.
• •Support and manage Agents in understanding Retail Banking sales model and the focus of marketing / sales strategies.
• •Assist Line Manager in implementing and monitoring integrity of sales and lead tracking systems and customer engagement templates
• •Undertake sales staff coaching activities in support of developmental needs identified by Line Manager.
• •Managing of frontline staff and general office assistants.
• •BDS SACS Administrator (issuing, revoking of passwords and creating users)
• •Undertake activities to ensure marketing staff are focused on identifying sales opportunities.
• •Assist Line Manager in achieving customer service goals by monitoring the effectiveness of after-sales fulfilment activities.
• •Systems Training (BDS, ENACT, BMS/MIS, COGNOS, Spotlight) and development of new staff (Marketing/Admin and Agents)
• •Training marketing staff on telephone techniques.
• •Events & Training co-ordination
• •Diary Management
• •Managing Office staff & maintenance issues
• •Assisting in Recruitment and Interviews (HR Functions)
• •Attending to client complaints & escalations
• •Events co-ordination for the Area
• •Screening of candidates, engage in interviews, involved in selection phase Standard Bank of South Africa – SBFC Division (Financial Services) - Durban, SA Resûme of Pamela Govender | 863 Al Hamra Village, Al Hamra, Ras Al Khaimah, UAE Page 6

Managed front-line operations and administrative workflows for a private banking facility. Oversaw visitor intake protocols, internal communication routing, and facility security compliance while maintaining office supply inventories and expense documentation.

• •Serve visitors by greeting, welcoming, directing and announcing them appropriately
• •Answer, screen and forward any incoming phone calls while providing basic information when needed
• •Dealing with high profile visitors ie: Government dignitaries, etc
• •Maintain security by following procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• •Update appointment calendars and schedule meetings/appointments
• •Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• •Monitor stock and order office supplies
• •Ensure proper mail distribution
• •Prepare and monitor office budget
• •Keep updated records of office expenses and costs
• •Ensure company’s policies and security requirements are met
• •Troubleshoot emergencies
• •Ensure timely and accurate customer service
• •Handle complaints and specific customers’ requests The JD Group, Russells Furniture’s – (Retail) - Durban, SA

Managed credit control and inventory operations, reporting to management while overseeing warehouse staff and procurement workflows. Defined debt recovery processes and stock management standards to ensure operational consistency across retail and warehouse functions.

• •Worked as a cashier for one year and thereafter moved onto credit controller. Duties included:
• •Checking customer’s credit ratings with banks
• •Setting up the terms and conditions of a loan
• •Timely and effective collection of all debts and customer’s payments
• •Negotiating re-payment plans with customers
• •Maintaining contact with clients to ensure invoices are clear for payment
• •Resolving queries both internally and externally around outstanding invoices
• •Posting and allocating daily receipts to accounting systems
• •Providing accounts information to internal departments
• •Manage debt recovery on late or missed payments
• •Issue garnishing orders Moved on to stock controller, duties included:
• •Maintain accurate record of inventory and stock management systems according to set standards
• •Ensure regulation of in-stock level complies with inventory parameters
• •Oversee the standard of merchandising to ensure appropriate presentation of stock to customers
• •Collaborate with warehouse personnel to ensure manufactured products are of consistent quality
• •Supervise the maintenance of a warehouse/storeroom and ensure proper arrangement of stock
• •Carry out stock management operations in line with set product/retail policies and procedures
• •Oversee the placing of orders and ensure requested goods are delivered on time
• •Establish and maintain good working relationships with suppliers to enable easier procurement of products
• •Manage all warehouse staff including driver’s schedules etc References on request Resûme of Pamela Govender | 863 Al Hamra Village, Al Hamra, Ras Al Khaimah, UAE Page 7

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